Coffee order heated, not iced, in Winchester incident

Police responded to the Dunkin’ Donuts on Main Street on Tuesday after employees alleged a teenage boy got into a heated argument with his coffee-server.

According to the police report, when officers arrived they observed a woman later identified as the store’s assistant manager speaking with a group of teenagers.

The woman pointed to one of the teenagers, a 15-year-old boy from Billerica, and said he had been involved in a verbal dispute at the establishment the previous evening.

“[She] informed me that last night at approximately 8:30 p.m., [the boy] came into the establishment and ordered some coffees,” police wrote. “The employee who was making the coffees … was preparing the hot coffees when [he] yelled to her, ‘I wanted [expletive deleted] iced coffee.”

Police said the assistant manager said she was working at the time and heard the teenager yell additional obscenities at the server, at which time she told him to leave and advised him that if he had a problem he should come back in the morning with his parents to speak with the store manager. “[The teenager] left Dunkin’ Donuts but came back 30 minutes later with his 18-year-old brother.” The employee again told him to come back in the morning.

The woman said the two returned at 4:45 p.m. that night and demanded to see the security tape of what happened the previous night. She said she told them they would need to speak with the manager in the morning and asked them to leave, at which time they refused and she called police. The teenager told police a different story.

“[He] stated that when he ordered he asked for iced coffee but [the server] prepared hot coffee instead. When [he] corrected her by asking for iced coffee, he heard [her] say, ‘I’m going to kill you.’ [He] said he kept on returning because he wanted to see the security tape of what happened … [and] denied using obscenities toward [the server].” Police called the store manager, who said she did not want the teenager in the store until he came to speak with her about the incident. She said she would also speak to the server regarding what happened.

Police asked the assistant manager whether she heard the employee make threats. “[She] stated that she did not hear that, but if she did say it, she probably said it jokingly, as she is only 17 years old.” As of Dec. 1, police had not yet updated the report with information from their follow-up investigation.